Patient Satisfaction by Making Bathing Activities Easier

Patient satisfaction became an important focus in healthcare delivery when the evolution of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was introduced in 2006 through the Centers for Medicare and Medicaid. Pay for performance was born and by 2007, when financial incentives were attached to the survey scores, approximately 95% of…

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Family home care patients

What are the challenges in teaching Family members for their home care patients? — The 2001 Institute of Medicine (IOM) publication, Crossing the Quality Chasm[1]  was a landmark document that promoted the concept of Patient and Family-Centered Care (PFCC).  The mainstream adoption of PFCC over the years has created a more holistic approach to healthcare…

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“Uncontrolled variation is the enemy of quality.” These are the words of renowned British physicist Edwards Deming. Many industries have long recognized that standardizing patient care processes reduces variations in quality and ultimately provides a starting point for improvement.  As a healthcare provider, have you stopped to think about what you could be doing better?…

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